Trust & privacy
Support, never surveillance.
Momeaze asks for your calendar, your children's names and a lot of detail about your week. Here’s what we do with all of it, where it’s stored, and what we will never do. Everything below matches our Privacy Policy, and where the policy is more specific, the policy governs.
What we collect, and why.
Only what the app needs to be useful to you, and only what you give it or connect to it.
Your account and profile
Name, email, and the preferences you set. This is what makes the app yours rather than generic.
Your family
Parent-managed profiles for your children. Name, date of birth, relationship, a color tag, an optional photo, care arrangement, grade level, school or daycare name, and the schedule that goes with it.
A school name, the days a child attends and the usual pickup time add up to where that child is at a given moment. Our Privacy Policy says so and so do we. That’s why this information is handled carefully, stays in the United States, and is never sold.
Children don’t have their own Momeaze accounts. The app isn’t intended for children under 13.
What you connect
Calendars you link, and events from them. Photos or flyers you choose to scan so an event can be created without typing it.
What you tell Mayla
Chat history and voice transcripts when you use voice. Wellness check-in answers, if you choose to do them.
How the app is performing
First-party analytics only, plus error monitoring through Sentry, which includes a sample of roughly 10% of mobile sessions for diagnosing crashes. No advertising SDKs in the app, and nothing from the app is ever used for ads.
This website, separately from the app
We count page views and where visitors arrived from, so we know whether this site is doing its job. That counting is run by Vercel, who host this website, and it sets no cookies.
We also use the Meta Pixel on most pages, so we can measure our Facebook and Instagram ads and show Momeaze ads to people who have visited. It sets a cookie, it never sees what you type into a form, and it doesn’t load on our blog, legal pages or contact page. You can turn it off on Your Privacy Choices, and if your browser sends a Global Privacy Control signal it stays off automatically.
None of this touches your Momeaze account or anything in the app.
How your information is protected.
Here is what actually protects your information, named specifically enough that you or someone technical can check it.
Calendar credentials
Calendar refresh tokens are encrypted at rest using AES-256-GCM. Apple credentials are protected with RSA encryption.
Session tokens
Our own refresh tokens are stored as cryptographic hashes rather than in readable form.
Payment details
We don’t store your card number. Subscriptions run through the App Store and Google Play.
Where it lives
United States only. Primary region AWS us-east-1, with US-only backup replication. No sub-processors outside the United States.
How the AI actually works.
Momeaze uses AI. Here is what it sees, what it does with that, and where it gets things wrong.
What Mayla can and can’t see
She sees your profile, your goals, your calendar events, your chat history, your voice transcripts and images you upload, including photos of your children if you scan a flyer with one in it.
She doesn’t listen to your conversations. There’s no ambient microphone. Everything she knows came from something you typed, said, connected or scanned.
Who else processes it
Delivering AI features means sending content to our own AI service and, through it, to third-party model and OCR providers under contract. The model providers are OpenAI, Anthropic and Google. Those contracts prohibit them from using your content to train, fine-tune, evaluate or benchmark their own models.
It can be wrong
AI output can be incomplete, mistaken, or invented outright. Mayla suggests, she doesn’t decide. Nothing she produces is medical, mental-health, legal or financial advice, and AI features can’t call emergency services.
In an emergency, call 911. For mental-health crisis support in the United States, call or text 988.
What you control
You decide what Mayla knows. Delete a child’s profile anytime in the app, and ask us for a copy of your data or to delete it whenever you want. You choose which calendars to connect and can disconnect them.
Selling, sharing and advertising.
We don’t sell your personal information for money.
Nothing from the Momeaze app is shared for advertising. The app runs no advertising SDKs.
Our website uses the Meta Pixel to measure and show Momeaze ads. Some state laws call that “sharing.” You can opt out anytime on Your Privacy Choices.
We honor Global Privacy Control signals.
How long we keep it, how to get it out.
When you close your account, your data is kept through a 30-day grace period in case you come back. After that it’s purged from our production systems within 60 days, and from encrypted backups within 180 days.
You don’t have to close your account to get your data. You can request access, a copy, a correction, or deletion at any time.